Customer Relations Specialist

Location: Addison, IL

Department: Customer Service

Type: Full Time

Min. Experience: Mid Level

The Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person.  The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.

  • Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement
  • Negotiate pricing, terms and other contractual issues
  • Order processing
  • Follow-up and expedite orders to ensure on-time delivery
  • Problem-solve to find creative solutions to customer inquiries
  • Use innovation and creativity in developing new processes and procedures

Requirements:

  • Bachelors or Associates degree a plus
  • Strong business acumen
  • Ability to successfully multi-task in a fast-paced environment
  • Inbound call experience, strong follow-up skills, attention to detail, and time management
  • A strong work ethic with a positive “can-do” attitude and one who takes pride in the quality of their work
  • This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

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