Customer Relations All Star

Location: Addison, IL

Department: Customer Relations

Type: Full Time

Min. Experience: Mid Level

At the Cary Company, Customer Relations plays an irreplaceable role in our success as a company. The perfect applicant aspires to be an advocate for our customer, delivering superior service and product knowledge (or the know how to find the answer). We are growing and need someone to step up and get it done. This team needs an all star.

A strong work ethic, communication skills, high levels of empathy and relationship building skills are paramount to this position. And since we’re growing, your job will be fast paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing a high level of service and support issues. 

You...

  • Will serve as the front-line resource for customers via phone and email.
  • Are a positive, optimistic person and are a master at juggling multiple projects.
  • Are a doer. You know how to get it done.
  • Can quickly and thoroughly solve problems for customers any time their deliveries, transactions, and experience don’t go 100% as planned.
  • Are ready to learn our product line and technology, by remaining curious, as well as open minded to learn about our people.
  • Will work with management to develop initiatives and improvements to customer experiences.
  • Are excited to provide thoughtful, knowledgeable insight in response to customers product needs.
  • Are a confident, well spoken, go- getter who knows when to be assertive, when to ask for help, and when to buy the donuts.

You have...

  • A self-directed and detail-oriented attitude with an inquisitive nature and desire to solve problems.
  • Experience in the customer service industry will certainly get our attention, but isn’t necessary; we will train the right candidate, then bend you to our will.
  • A college degree, but a degree from the school of hard knocks is fine too. We’re looking the best fit for this position.

The Company is...

  • An established and successful business that is expanding and looking to the future.
  • A respectful group of professionals who are passionate about their work and try not to take themselves too seriously. We know when to work and when to play.
  • Thriving on its positive and optimistic culture, we are looking for people to add more ‘good feels’.

Perks...

  • Medical, Dental, Vision Insurance
  • Life and Supplemental Insurance
  • 401K Provision
  • Profit Sharing
  • HRA
  • Cafeteria Plan
  • Seasonal company sponsored events
  • Work/Life Balance
  • Shuttle Service to and from Lombard Metra Station

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