IT Systems Engineer

Location: Addison, IL

Department: IT

Type: Full Time

Min. Experience: Mid Level

The Cary Company is looking for a forward thinker to assist our company and IT Department in improving systems, processes, hardware and software applications. This includes project management in finding and researching technology advancements and improvements.  In addition help with some desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in our fast paced work environment. Ideally someone who loves technology, likes to continue to learn, and knows how to find answers.

Daily shuttle transportation available to and from Lombard train station to our offices in Addison for those interested in taking the Metra.

Duties

  • Manage and monitor all installed systems and infrastructure
  • Work closely with all departments to provide support and solutions to meet the needs of rapidly growing business.
  • Quickly learn our system and processes
  • Evaluate current processes to identify root cause for failures and opportunities for improvements in accuracy/efficiency.
  • Work with programmers to test, debug, and properly roll-out new programs/processes or enhancements
  • Provide support for users reporting issues or bugs, or having questions about how to properly use the system.
  • Act as liaison for all parties involved when it comes to the ERP system, logistics system, and other warehouse management systems.
  • Create user manuals and additional documents such as flow charts as needed.
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Provide 2nd and 3rd level IT support
     

Requirements

  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Ability to troubleshoot common hardware/software issues
  • Ability to meet deadlines and adjust to changing priorities
  • Attention to detail
  • Excellent verbal and written communication skills
  • Work as part of a team in fast paced situations; maintain composure and remain positive in the face of a busy workload and potential interruptions
  • ERP or WMS experience in a support or analyst role.
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