The Cary Company

Customer Experience (Customer Success Associate)

Addison, IL - Full Time

Location: Addison, IL (Onsite)
Compensation: $45,000 - $55,000 + Incentive Plan*

About The Cary Company

The Cary Company is a forward-thinking industrial distributor committed to exceptional customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, positivity, and continuous growth. We strive to create an environment where employees can thrive while helping our customers succeed.

Position Overview

We are seeking an ambitious, energetic individual to join our team as a Customer Experience (Customer Success Associate).

This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. You'll serve as a key connection between our customers, sales team, operations team, and suppliers while playing an important role in delivering a first-class customer experience.

In addition to supporting customers and processing orders, you'll have opportunities to learn about sales, operations, logistics, products, and customer growth while gaining valuable business experience.

Responsibilities

Deliver exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
Process customer orders, quotes, and transactions accurately and efficiently.
Track orders and communicate status updates to customers.
Coordinate with logistics and shipping partners to ensure timely deliveries.
Partner with sales, purchasing, and warehouse teams to ensure accurate order fulfillment.
Resolve customer concerns and issues professionally and effectively.
Maintain accurate customer records within company systems.
Identify opportunities to recommend additional products or solutions that may benefit customers.
Support initiatives designed to improve customer experience and service efficiency.
Continuously look for ways to improve customer satisfaction and loyalty.

Qualifications

Bachelor's degree required.
Customer service, internship, or business experience preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and customer-focused mindset.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to multitask and prioritize in a fast-paced environment.
Experience working with CRM or ERP software is a plus.
Knowledge of packaging, industrial products, or distribution is a plus.

What We're Looking For

We're looking for someone who is:

Positive and enthusiastic
Curious and eager to learn
Customer-focused
Detail-oriented
Adaptable and resilient
A team player
Comfortable working with technology and business systems

Perks & Benefits

PTO
Medical, Dental & Vision Insurance
Life and Supplemental Insurance
Short-Term Incentive Plan
Company-Funded Profit Sharing
HRA & Cafeteria Plan
Childcare Reimbursement Program
Seasonal Company-Sponsored Events
Work/Life Balance Initiatives
9/80 Scheduling Option (after 1 year)
Flex Fridays (after 1 year)

About Us

Established in 1895
Grew from 30 employees in 2005 to more than 240 employees today
Headquarters in Addison, Illinois
Additional locations in Indiana, Pennsylvania, Utah, California, and North Carolina
Distributor of rigid packaging, industrial filtration, spill control products, and related industrial supplies
Recently renovated Addison headquarters and warehouse
Privately owned company focused on growth, innovation, and employee development

Culture Highlights

Strengths-based approach that focuses on what employees do best
Structured one-on-one development conversations rather than traditional performance reviews
Mentorship and coaching from experienced leaders
Culture Committee and Cary Cares volunteer opportunities
Fun Fridays, Yoga, company events, and employee activities
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, and In This Together